We try to be able to offer our products in controlled organic quality. However, we cannot guarantee this for all products. The indication of whether a product is organic or not can be found on the product pages as well as on the products. Currently, our Bali Pur Fleur de Sel and all Lotus products (stews & spreads) are not certified organic.

yes, all our products are vegan.

You can find the nutritional information for our products on the relevant product page under the tab Nutritional Values.

If you have not received an order confirmation after completing your order, please also check your SPAM folder, because our emails tend to end up there. If you can't find anything there either, please fill out the contact form and we will help you :)

Unfortunately, we cannot change or cancel the order data afterwards, as your completed order will be sent directly to our warehouse and processed there immediately.

If we notice an error, eg a missing house number, we will contact you.

If the package cannot be delivered, for example due to a typo in the delivery address, it will be returned to our warehouse. As soon as we have received the package, we can then arrange for it to be sent again to the correct address.

We will send your invoice as a link with the shipping confirmation of your order. By clicking on the link you can view the PDF file and download it if necessary.

Shipping within Germany costs €4.95. Shipping is free for orders over €39. You can find detailed information in our shipping and payment conditions.

We ship within Germany, as well as to Austria, the Czech Republic, Denmark, France, Italy, Luxembourg, the Netherlands, Portugal, Sweden, Switzerland, Slovakia and Spain.

You can also find all shipping conditions here: Shipping & Delivery Conditions

All packages are sent with DHL.

As soon as your order is on its way to you, you will receive an email from us with a tracking number. Please use the DPD tracking number to check where your package was delivered. If the package was delivered to a neighbor who you do not know or cannot find, then we ask for a little patience if he approaches you.

If no one has answered after two days, please send us a message to: shop@lotao.com

With our flexible subscription, you can receive your favorite Lotao products regularly and automatically, without having to reorder each time. Simply choose the delivery interval according to your needs and we'll take care of the rest.

Our subscription is available for all sets with multiple products (individual varieties or mixed packages) as well as all individual products weighing 1 kg or more. You have the option of choosing the items and quantities you want yourself.

The subscription can be set up according to your wishes so that you receive a delivery every one, two or three months.

With our subscription you save 10% on every delivery.

You can conveniently pay for your subscription via PayPal or credit card.

Log in to your customer account and go to "Subscriptions". There you can cancel or pause your subscription. Alternatively, you can send us an email to shop@lotao.de with your order number and your request.

Please note that cancellation must be made at least three working days before the start of the next delivery cycle in order to stop the next delivery.

The first shipment will be sent approximately 2-3 working days after the contract is signed, depending on the availability of the products. In the event of delays, you will be informed by email. Further deliveries will then follow according to your chosen interval.

Due to delivery circumstances, there may be deviations of a few days, so the delivery of your products may vary and arrive a few days earlier or later.

Discount codes are applicable provided their conditions are met. However, please note that only the first delivery is discounted, while all subsequent deliveries are at the regular subscription price.

For subscription orders over 39 EUR, shipping within Germany is free. For orders under 39 EUR, shipping costs 4.95 EUR. You can find the other prices for shipping within Europe in the current shipping policy.

It's very simple. Select your products in the shop as usual and proceed to checkout. After you have entered your delivery address, you can choose to have your order in reusable packaging on the shipping page.

The return takes place in three steps:
1. Scan the QR code on the inside of the ravioli packaging
2. Follow the folding instructions and save the digital shipping label that is displayed on your mobile phone
3. You can now drop off your ravioli packaging at any DHL location (parcel shop, post office, packing station). Show the digital label and drop off your ravioli packaging.

Scan the QR code on the inside of the ravioli packaging. Follow the instructions and enter your email address under 3. As soon as you have handed in your ravioli packaging and it has arrived at the Ravioli warehouse, the voucher will automatically be sent to your email address.

The simple answer: nothing. Ravioli does not impose penalties. The aim is, of course, to keep as many ravioli as possible in circulation. This is the only way we can effectively reduce CO₂ emissions compared to single-use cardboard boxes. So please return your ravioli packaging as intended.

If the volume of products you have in your shopping cart exceeds the maximum filling volume of a large ravioli package, the option will be automatically hidden and will not be visible to you.

It depends. Yes, in most cases it makes more sense to use things multiple times than to throw them away (and recycle) after one use. But not always. If you take CO₂ emissions as a guideline, the cumulative emissions of the reusable alternative over the life of the product must be lower than those caused by disposable products. In principle, the sooner the better. After just two cycles, ravioli are lower than the CO₂ emissions caused by disposable packaging of the same weight.

Ravioli reusable packaging can be reused several times. After two cycles, it reaches the ecological break-even point. With a service life of ten cycles, packaging waste is reduced by 90% and CO₂ emissions associated with the packaging are reduced by 80%. The substitute that is replaced must be considered on a case-by-case basis and can lead to slight deviations in the savings potential.

The logistics emissions are taken into account in the calculations and are almost negligible compared to the emissions that arise in the production of ravioli - but also cardboard boxes. Important: Logistics emissions also arise when recycling cardboard boxes after use. Cardboard boxes do not decompose and recycle as if by magic in the blue bin. They are usually collected by municipal cleaning services and transported to recycling plants for further processing.

Ravioli reusable packaging is made from recycled polypropylene - with a recycled content of 60-70% in the raw material. Polypropylene is a plastic that is particularly light and at the same time robust and weather-resistant. The material is therefore particularly suitable for producing packaging that is designed to withstand multiple cycles. Recycled polypropylene is currently the most suitable and sustainable material available.

The entire cycle should be as local as possible. Ravioli packaging is therefore manufactured in Bavaria. Larger runs are also sometimes produced in Italy or Serbia.

Ravioli packaging is processed, cleaned and made fresh for the next cycle by Ravioli in Hamburg.

If possible, return broken ravioli packaging to us. We can pass on discarded packaging directly to our manufacturer, who shreds it on site in Bavaria. The resulting granulate is then melted down and used to make new products.